Digicel+ Updated Billing Cycle

Our billing cycle will be changed effective January 8. The new bill period will run from the 8^th of the current month to the 7^thof the following month. As a result, the current bill due date, 27^th of each month, will now be changed to the 3^rd/4^th of the following month.

The current late payment fee of $10 will now be reduced to $5 and will only be applied on the 6^th/7^th of the following month.

To seamlessly implement the above changes, for the month of January only, you will be billed for a
period of five weeks, which represents the service period January 1st to February 7th 2023.

In February, this will be normalized as you will be billed for the period February 8th to March 7th 2023,
which represents the new billing cycle, and this will continue going forward.

The above changes were necessary as we understand the importance of your comfort in settling
payments and the need to access your service without interruption.

We do encourage you to continue making your payments in full and on time for continued ease of access.
Payments can be made instantly at any of our Digicel locations and also via the MyDigicel App.

FAQS

1. Why have you made more changes to our bills?

• We understand that the previous dates were not easy to comply with as most persons do not even receive a monthly salary by the 27^th.

2. Why Am I seeing a separate charge for January 1-7?

• Your last bill payment was for December 1^st- 31^st, your next bill payment will be for January 8^th-7^th. This leaves January 1^st-7^thoutstanding and therefore has to be charged separately.